• TRISHIT BANERJEE

ISO 9000 has become a prerequisite for production and service companies. Several issues have been raised following the positive/negative effect of the ISO 9000 standard. The scholar has explored the significance of adopting the ISO 9000 standard in efforts to explain the companies’ improvement in sales and profit. The average income and profit of non-ISO standard companies were significantly lower than that of ISO-certified Chinese companies. On the contrary, average ROS and ROA of ISO-certified companies were significantly lower than in non-ISO companies. The correlation between the profit of operation and ROA was significantly positive. It was noted that there was a reasonable positive correlation between ROS and profit, which was statistically significant. The relation between the educational qualification of employees and ISO adoption status was noted to be statistically significant. The management of non-ISO Chinese firms should adopt the ISO guidelines by implementing the standards. Inefficient utilization of operational facilities and assets in ISO firms was probably the cause of lower ROS and ROA of ISO-certified companies, and the management should focus on the ambiguities. The upcoming study can also include external factors, such as GST to assess the impact on ROS and ROA with structural equation modeling.

ISO 9000, ROS, ROA, Chinese firms

"ASSESSMENT OF THE IMPACT OF ISO STANDARDS – A STUDY OF CHINESE FIRMS", International Journal of Emerging Technologies and Innovative Research (www.jetir.org), ISSN:2349-5162, Vol.7, Issue 9, page no.1040-1046, September-2020, Available :http://www.jetir.org/papers/JETIR2009140.pdf

"ASSESSMENT OF THE IMPACT OF ISO STANDARDS – A STUDY OF CHINESE FIRMS", International Journal of Emerging Technologies and Innovative Research (www.jetir.org | UGC and issn Approved), ISSN:2349-5162, Vol.7, Issue 9, page no. pp1040-1046, September-2020, Available at : http://www.jetir.org/papers/JETIR2009140.pdf